Get Parts, Training, or Technical
Support for Your DSY Machines
Whether by phone, by email, or on-site, you can count on us to ensure continuous operations and availability of equipment and services at any time. Contact us to get support now.
Spare Parts Available
Spare parts ensure that your machine will continue to be dependable and that the throughput will stay stable.
DSY is committed to providing our customers with a spare parts kit, includes glues,feeding rolls, conveyor belt, and replacing knives to reduce your downtime related to parts failure.
Parts orders are still available after the limited warranty period and we will have it shipped overnight to guarantee your production.
Training for Installation
and Operation Correctly
To handling of potential problems and ensure optimal operation, we offer training resources you need for installation and operation of your packaging machine.
- Instruction-Statement of installation steps and operation cautions
- Video-Presentation of the installation and commissioning
- On-site Training-With an additional service fee
Technical Support
Whether your operation is located in Europe, North America or the Middle East, our experts are standby to provide technical support services by video call or on-site assistance. Services include:
• The first installation and commissioning of the equipment
• Daily debugging and maintenance
• Emergency breakdown assistance
• Equipment optimization services
Warranty
Our machines are guaranteed for 13 months from the bill of lading date. We promise free troubleshooting and replacement parts for defective devices caused by production and defective material during this period.
Our warranty policy does not cover damages caused by misuse, improper installation and operation, or maintenance cost provided by someone other than a DSY department.